Careers
Grand Hotel Yerevan
General Manager
- job type Full time
- LOCATION Yerevan
- posted 17.05.2023
- Deadline 12.06.2023
Grand Hotel Yerevan is looking for General Manager who will be in charge of all daily hotel operations to guarantee that guests enjoy an outstanding experience in 5-star hotel.
Key responsibilities:
-
Ensure daily operations management.
-
Oversee service quality, operational efficiency, guest satisfaction, standards compliance, service and financial measurement.
-
Ensure all hotel staff operates in line with operational and service standards, in addition to hotel policies and procedures.
-
Identify strategic goals for the hotel and communicate the importance of achieving those goals to staff.
-
Assist in resolving guest complaints, booking and billing issues.
-
Ensure that hotel meets all health, safety and security requirements and regulations.
-
Plan and implement hotel marketing campaigns to attract new guests.
-
Provide the vision and the strategy that inspires the staff to deliver exceptional guest service that drives financial success.
-
Identify operational performance, productivity and efficiency gaps.
-
Deliver and meet the financial and operational targets.
-
Validate and sign operational documents (contracts, invoices).
Required skills & qualifications:
-
Commercial background, MBA, diploma or additional education, trainings and certification in hospitality or hotel business;
-
At least 5 years of experience in hotel and/or hospitality business; preferably in 5-star hotels;
-
Knowledge of International hotel management standards;
-
Knowledge and skills in local hotel and hospitality business;
-
Financial planning and budgeting skills;
-
Leadership and organizational abilities;
-
Business acumen with analytical depth;
-
Customer-obsessed thinking;
-
Detailed-oriented skills;
-
Entrepreneurial mindset;
-
Excellent communication skills;
-
Sound negotiator;
-
Ability to work in multitasking work-environment;
-
Time management skills;
-
Positive attitude;
-
Flexible and dynamic problem solver;
-
Fluency in Russian and English languages.
Please clearly mention that you have heard of this job opportunity through Repat Armenia.