Orders.co is a dynamic and innovative technology company dedicated to providing cutting-edge solutions for US based restaurants. Our mission is to streamline and optimize the order management process for businesses, ensuring seamless operations and exceptional customer satisfaction. As we continue to grow, we are seeking a highly motivated and customer-centric individual to join our team as a Customer Success Representative.
 

 

Job Overview:
As a Customer Success Representative at Orders.co, you will play a crucial role in ensuring our clients receive unparalleled support and maximize the value of our solutions. You will be the primary point of contact for our customers, addressing inquiries, resolving issues, and proactively assisting them in optimizing their order management processes. Additionally, you will be responsible for identifying opportunities to introduce new products and services to existing customers, contributing to revenue growth and customer satisfaction.
Working hours: 6 PM to 3 AM and 10 PM to 7 AM, weekend coverage is applicable as well.

Responsibilities:
1. Customer Support: Provide timely and effective customer support through various channels, including email, phone, and chat, addressing inquiries, troubleshooting issues, and offering solutions.
2. Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition to our platform and assisting with initial setup and configuration.
3. Product Knowledge: Develop and maintain a deep understanding of Orders.co products and services to provide expert assistance and advice to customers.
4. Training: Conduct training sessions for customers to enhance their understanding of Orders.co features, best practices, and optimization strategies.
5. Customer Advocacy: Act as a customer advocate within the company, collaborating with internal teams to ensure customer feedback is addressed, and contribute to product improvement.
6. Upselling and Cross-selling: Identify opportunities to introduce new products and services to existing customers, effectively communicating the value proposition and benefits to drive revenue growth.
7. Retention: Proactively engage with customers to build strong relationships, identify opportunities for upselling or cross-selling, and contribute to customer retention efforts.
8. Documentation: Contribute to the development and maintenance of customer-facing documentation, knowledge base articles, and tutorials.

Qualifications: