English

General Technical

 

 

As an Account Manager, you are responsible for the post-sale relationship and account management at ArevMedia Marketing. It is your job to ensure that

 

Your accounts are successful and operating smoothly. It is your responsibility to make sure the client is regularly updated on the performance of their account.

 

This means managing, documenting and optimizing our people, systems and processes for customer onboarding and expectation setting, customer satisfaction and working with our departments to improve our products.

 

We’re a dedicated team of passionate leaders who have worked diligently to make ArevMedia one of the largest and strongest E-commerce Growth Agencies in the United States. We have a tight nit team that consist of Strategists, Media Buyers, Customer Success Managers, Graphic Designers, Photographers and Videographers, Email Marketers, Copywriters, Developers, and so much more!

 

We believe that excellence begins with a team focused on the same goal – to make our clients happy by growing their businesses profitably and providing them with a world-class experience. We aim to achieve that by providing elaborate employee training, support for growth and learning during each team member’s employment, and cultivating happy company culture for every single employee. To us, enjoying your career is as important as excelling in it.

 

Talent and experience are important, but your commitment to improve, the standards you hold for yourself, and your determination to “get it done no matter what” are the traits we admire most.

 

 

 

 

 

Embody & Promote Team Values

Set & Achieve Department Objectives

Innovate in your department to ensure that objectives are achieved.

 

Provide a good Customer Journey and Deepen Relationships

De Escalate Customer Concerns

Work to minimize instances of refunds or reputation damage.

 

 

 

 

When onboarding a new client, it is your responsibility to be the “bridge” between the client and ArevMedia. This means, you are responsible for organizing and relaying and entering all of the information necessary for ArevMedia to succeed in the account.

 

When offboarding a client, it is your responsibility to do so in a professional and supportive manner. Follow any existing feedback loops to get the clients review on us, so that we can work to improve our processes.

 

Hold the team accountable for due dates, SOPs, training, and projects.

Discovering new client needs

Provide the highest standard of client care at all times.

Miscellaneous tasks relating to Campaign Management, as needed

Client calls and communication

Be proactive, not reactive. Whether the account is performing good or bad, you must communicate account standings with the client and give them our plans to either optimize or improve the account.

 

 

 

 

Substantially increase Average Customer Retention

Substantially reduce Customer Complaints, Refunds, and Churn.

Substantially increase Reviews, Referrals, and References

Work directly with the team to identify new Revenue Opportunities via campaign expansions or upsells.

Qualifications & Things We’ll Love About You

 

 

 

 

Most important is mindset & drive -- you hold yourself accountable to the highest standards or performance and are resilient in the face of obstacles or failure.

You are an amicable person who enjoys meeting new people and working collaboratively with them to accomplish a shared goal.

Self-starter -- you are comfortable working 100% remotely (if applicable), managing your schedule, your workload, and meeting deadlines without direct supervision.

Communicator -- You are comfortable and confident when interacting with others, especially when coaching them and setting expectations.

Proactive -- you strive to get ahead of a problem or start a conversation, instead of waiting for the right time or opportunity to come to you.

Flexible for meetings and communication with clients during U.S. business hours.

Team player -- you thrive in a team, ask for help when needed, and communicate obstacles before they happen/worsen.

Coachable -- you are excited to constantly push yourself to get better and better and accept feedback constructively.

Ability to think analytically in terms of numbers and data.

Ability to delegate tasks

Excellent written & verbal communication skills. Ability to relay complex strategy with EXTREME clarity. Enjoys speaking with customers and team members to understand and solve their problems.

Is able to navigate client objections, as well as inner-team disagreement.

Communicates proactively.

Coachable and open minded, with a strong desire to grow personally and professionally. Has strong coaching skills and knows how to teach new skills and provide coaching in an empowering way to team members.

Tech savvy and has a genuine interest in software and products. Experience learning workflows & processes inside of CRMs, project management tools, customer success management platforms etc. Leverages technology to make the team & process more efficient.

 

 

 

 

You don’t have direct Account Management experience

You are not a good communicator or leader

You are not a coachable coach

You don’t like constructive criticism

You are not a team player

You don’t align with our company’s core values

Not detail oriented

You are a procrastinator

You don’t understand eCommerce

You are not passionate about company growth

 

 

 

Compensation: To be discussed

 

Hours

9:00 AM - 5:00 PM EST (Can be optimized if they do not live in the US)

 

 

 

1. Nobody is bigger than the team.

 

2. Hard work beats talent, but planning beats hard work.

 

3. We don't make excuses. We take responsibility.

 

4. All in or nothing.

 

5. Always be growing.

 

 

 

Paid time off

Work from home

Schedule:

 

8 hour shift

Monday to Friday

 

 

 

Clickfunnels/GoHighLevel: 1 year (Required)

E-commerce: 1 year (Required)

Digital marketing: 1 year (Required)

Branding: 1 year (Required)

Customer Success: 1 year (Required)

Customer retention: 1 year (Required)

Facebook Ads: 1 year (Preferred)

Google Ads: 1 year (Preferred)

Work Location: Remote