As a Lead Account Manager, you will be pivotal in managing post-sale relationships and account management at ArevMedia Marketing. Your primary goal is to ensure the success and smooth operation of your accounts, maintaining regular updates on account performance for our clients. You will manage, document, and optimize our people, systems, and processes to enhance customer onboarding, satisfaction, and product improvement.

 

We are a dedicated team of passionate leaders who have worked diligently to make ArevMedia one of the largest and strongest E-commerce Growth Agencies in the United States. Our tight-knit team includes Strategists, Media Buyers, Customer Success Managers, Graphic Designers, Photographers, Videographers, Email Marketers, Copywriters, Developers, and more.

 

Our mission is to make our clients happy by growing their businesses profitably and providing a world-class experience. We achieve this through comprehensive employee training, support for growth and learning, and fostering a positive company culture. We value enjoyment in your career as much as excellence.

 

 

 

 

Talent and experience are important, but we admire most your commitment to improvement, high performance standards, and determination to “get it done no matter what.”

Responsibilities:

 

Team Values: Embody and promote team values, set and achieve department objectives, and innovate to meet those objectives.

Customer Journey: Provide an excellent customer journey, deepen relationships, de-escalate concerns, and minimize refunds or reputation damage.

Onboarding & Offboarding: Act as the “bridge” between the client and ArevMedia, ensuring all necessary information is relayed and documented. Conduct professional and supportive offboarding, gathering client feedback for process improvement.

Team Accountability: Hold the team accountable for due dates, SOPs, training, and projects. Identify new client needs and provide the highest standard of client care.

Proactive Communication: Maintain proactive communication with clients about account performance, providing plans to optimize or improve the account.

Primary Objectives: Increase average customer retention, reduce complaints, refunds, and churn, and increase reviews, referrals, and references. Identify new revenue opportunities through campaign expansions or upsells.

 

 

 

Marketing/Lead Generation: Holistic understanding of marketing and lead generation.

Mindset & Drive: Hold yourself to the highest performance standards and be resilient in the face of obstacles or failure.

Collaboration: Enjoy meeting new people and working collaboratively to accomplish shared goals.

Self-Starter: Comfortable working remotely, managing your schedule, workload, and meeting deadlines without direct supervision.

Communication: Confident and comfortable interacting with others, especially in coaching and setting expectations.

Proactive: Strive to get ahead of problems and start conversations.

Flexibility: Available for meetings and communication with clients during U.S. business hours.

Team Player: Thrive in a team environment, ask for help when needed, and communicate obstacles proactively.

Coachability: Open to feedback and committed to personal and professional growth.

Analytical Thinking: Ability to think analytically with numbers and data.

Delegation: Capable of delegating tasks efficiently.

Communication Skills: Excellent written and verbal communication, able to relay complex strategies with clarity.

Client Relations: Skilled in navigating client objections and inner-team disagreements.

Tech Savvy: Interest in software and products, experience with CRMs, project management tools, and customer success management platforms.

 

 

 

Lack of direct account management experience.

Poor communicator or leader.

Unreceptive to constructive criticism.

Not a team player.

Misaligned with company core values.

Not detail-oriented.

Procrastinator.

Unfamiliar with eCommerce.

Not passionate about company growth.

Compensation: To be discussed

 

Hours: 9:00 AM - 5:00 PM EST (flexible if outside the US)

 

Employment Type: 1099, Remote

 

 

 

 

Nobody is bigger than the team.

Hard work beats talent, but planning beats hard work.

We don't make excuses. We take responsibility.

All in or nothing.

Always be growing.

Job Type: Full-time

 

 

 

 

Paid time off

Work from home

Schedule:

 

8-hour shift

Monday to Friday

Application Questions:

 

 

 

Do you have experience working as an account manager in the agency space, and are you familiar with Facebook/Google and Email platforms?

How many accounts/clients can you manage at once?

 

 

 

Clickfunnels/GoHighLevel: 1 year

E-commerce: 1 year

Digital marketing: 1 year

Branding: 1 year

Customer Success: 1 year

Customer retention: 1 year

Facebook Ads: 1 year (preferred)

Google Ads: 1 year (preferred)

Work Location: Remote

 

Apply through this link.