Technical Support Specialist
  • job type Full time
  • Location Yerevan
  • posted 25.01.2023
  • Deadline 20.02.2023

Why this role matters:

We are looking for a Technical Support Specialist to provide the highest level of technical support while using our products and services.
Technical Support specialist will be responsible for providing technical support, advising and assisting customers with technical solutions by identifying and solving customer queries.

What you will do:

● Monitor daily traffic and identify problems;
● Provide expert technical support to customers by responding to customer
queries in a timely and accurate way;
● Resolve tickets in accordance with technical requests in a timely and
accurate way;
● Identify customer needs and help customers use specific features;
● Act as a bridge between the Network Operation Center team and clients to
improve the understanding and enhance the communication;
● Monitor customer complaints and follow up with them to ensure their
technical issues are resolved;
● Assist with departmental process improvements and advise on areas that do
not meet customer expectations;
● Perform other position-related duties as specified by management.
What you will bring:
● A bachelor's degree in computer science or related technology field;
● Passion about providing an exceptional customer experience in terms of
technical support;
● Excellent problem-solving, troubleshooting and communication skills;
● Fluent written and verbal communication skills in the English language;
● Multi-tasking abilities;
● Patience when handling tough cases;
● Former technical experience and/or industry experience will be a plus.
Additional information:

We see success in our business not only by displaying high-quality standards and professional development but also by creating an atmosphere in the workplace that will itself be a source of inspiration for each of us at the Company. We have adopted the principle of creating and maintaining a healthy working environment based on tolerance, equality and non-discrimination. Our Company provides everyone with the opportunity for self-development and progress without limitations.

If you are excited about this opportunity, then take your portion of the challenge and send your CV to [email protected] indicating the title (“Technical Support Specialist") in the subject line of the email.
Please clearly mention that you have heard of this job opportunity through Repat Armenia.